Shipping Policy

Overview

Welcome to Creative Muse. We are committed to delivering your jewellery safely, securely, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our official website, https://creativemusee.com.

By placing an order on our Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

• This Shipping Policy applies to all products purchased through the Creative Muse Website.
• Delivery timelines are estimates and may vary depending on your location, product availability, courier services, public holidays, weather conditions, government restrictions, or other circumstances beyond our reasonable control.
• Creative Muse reserves the right to modify this Shipping Policy at any time without prior notice.

Order Processing

Once your order is successfully placed and payment is confirmed (where applicable), we begin processing your order.

Order processing includes:

• Order verification
• Payment confirmation
• Product quality inspection
• Secure packaging
• Invoice generation
• Courier booking
• Dispatch preparation

Orders are generally processed within 1–3 business days.

Orders placed on Sundays or public holidays will be processed on the next working day.

Certain products, including customized or made-to-order jewellery, may require additional processing time.

Shipping Coverage

Creative Muse currently ships across most serviceable locations within India.

International shipping may be offered in the future and will be subject to separate terms, shipping charges, customs duties, taxes, and import regulations.

Delivery availability depends on the serviceability of the destination pin code.

Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 Business Days
• Tier-2 & Tier-3 Cities: 3–7 Business Days
• Remote Areas: 5–10 Business Days

These timelines are estimates only and should not be considered guaranteed delivery commitments.

Unexpected delays may occur due to:

• Weather conditions
• Public holidays
• Courier delays
• Government restrictions
• Natural disasters
• High order volumes
• Operational issues

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Creative Muse may offer:

• Free Shipping on eligible orders.
• Promotional Free Shipping offers.
• Express Shipping (where available).
• Standard Shipping.
• Special shipping charges for remote locations.

Shipping charges are subject to change without prior notice.

Order Tracking

Once your order has been dispatched, you will receive:

• Order confirmation
• Shipping confirmation
• Courier partner details
• Tracking number
• Estimated delivery date

Customers can also track their orders by logging into their Creative Muse account.

Tracking information may take up to 24 hours to become active after dispatch.

Packaging

Every product is carefully packed to ensure maximum protection during transit.

Packaging may include:

• Premium jewellery box
• Protective wrapping
• Tamper-evident packaging
• Secure outer shipping box
• Invoice
• Product certificates (where applicable)
• Care instructions (if applicable)

Creative Muse reserves the right to update packaging without prior notice.

Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the shipment.

If delivery cannot be completed due to:

• Incorrect address
• Customer unavailable
• Incorrect phone number
• Refusal to accept delivery

the shipment may be returned to Creative Muse. Additional shipping charges may apply for re-dispatch.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please ensure that your order includes:

• Full Name
• Complete Address
• Landmark (if applicable)
• City
• State
• Postal Code
• Mobile Number

Creative Muse shall not be responsible for delivery delays or failed deliveries caused by incorrect information provided by the customer.

Delivery Confirmation

Once the courier partner marks the shipment as successfully delivered, the order shall be considered completed.

Customers are advised to inspect the package immediately upon delivery.

If the package appears damaged, tampered with, or opened, customers should:

• Take photographs.
• Record an unboxing video.
• Contact Creative Muse within 48 hours of delivery.

Failure to report delivery issues within the specified timeframe may affect eligibility for claims.

Delayed Deliveries

While Creative Muse strives to deliver all orders within the estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control.

Delivery delays may result from, but are not limited to:

• Adverse weather conditions.
• Public holidays.
• Natural disasters.
• Government restrictions.
• Transportation disruptions.
• Courier operational delays.
• Customs inspections (where applicable).
• High seasonal demand.
• Technical or logistical issues.

Estimated delivery dates are provided for convenience only and should not be considered guaranteed delivery commitments.

Creative Muse shall not be held liable for delays caused by third-party courier services or events beyond our reasonable control.

Lost, Missing or Stolen Shipments

If your shipment appears to be lost during transit, please contact us as soon as possible.

Creative Muse will coordinate with the courier partner to investigate the shipment status.

If the shipment is officially declared lost by the courier partner, we may, at our discretion:

• Ship a replacement product (subject to availability), or
• Issue a refund in accordance with our Refund & Return Policy.

Creative Muse is not responsible for:

• Packages marked as successfully delivered by the courier but subsequently reported as missing.
• Theft occurring after successful delivery.
• Delivery to an incorrect address provided by the customer.

International Shipping

International shipping may be available for selected countries and regions.

Customers placing international orders acknowledge that:

• Import duties, customs fees, taxes, VAT, GST, brokerage charges, or other government-imposed fees may apply.
• These charges are the sole responsibility of the customer unless expressly stated otherwise.
• Delivery timelines for international shipments are estimates and may vary due to customs clearance and local regulations.

Creative Muse is not responsible for delays caused by customs authorities or local government agencies.

Customs Duties and Taxes

For international orders:

• Import duties.
• Customs clearance fees.
• Local taxes.
• VAT or GST.
• Brokerage fees.
• Government levies.

are generally not included in the product price or shipping charges unless specifically stated.

Customers are responsible for paying all applicable customs charges before delivery.

Failure to pay applicable duties may result in the shipment being delayed, returned, abandoned, or destroyed by customs authorities, and Creative Muse shall not be liable for any resulting loss.

Risk of Loss and Ownership

Ownership of the purchased products transfers to the customer once the order has been successfully delivered to the shipping address provided during checkout.

Risk of loss or damage also transfers upon successful delivery.

Customers are advised to inspect their shipment immediately after receipt.

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information.
• Ensuring someone is available to receive the delivery.
• Tracking shipment progress.
• Reporting delivery issues promptly.
• Inspecting products immediately after delivery.
• Maintaining updated contact information.
• Cooperating with courier partners during delivery attempts.

Failure to comply with these responsibilities may result in delivery delays or additional shipping charges.

Shipping Restrictions

Creative Muse reserves the right to refuse or cancel shipments to:

• Locations restricted by law.
• Areas not serviced by courier partners.
• High-risk delivery locations.
• Regions affected by natural disasters, political unrest, or emergencies.
• Addresses that cannot be verified.

We also reserve the right to limit shipping quantities or decline orders that appear fraudulent or violate our Terms & Conditions.

Force Majeure

Creative Muse shall not be liable for delays, interruptions, or failure to perform shipping obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters.
• Floods.
• Earthquakes.
• Fires.
• Storms.
• War.
• Terrorism.
• Civil unrest.
• Government actions.
• Pandemics.
• Epidemics.
• Labour strikes.
• Transportation disruptions.
• Internet outages.
• Power failures.
• Cybersecurity incidents.
• Courier service interruptions.

Performance obligations shall be suspended for the duration of such events.

Limitation of Liability

To the fullest extent permitted by applicable law, Creative Muse shall not be liable for:

• Delivery delays caused by third-party courier services.
• Indirect, incidental, or consequential damages arising from shipping delays.
• Lost profits, business interruption, or loss of goodwill.
• Incorrect delivery addresses provided by customers.
• Delays caused by customs or government authorities.
• Failed deliveries due to customer unavailability.
• Losses resulting from circumstances beyond our reasonable control.

Our total liability relating to shipping shall not exceed the purchase price of the affected product, except where otherwise required by applicable law.

Policy Updates

Creative Muse reserves the right to amend, modify, or update this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our Website.

Customers are encouraged to review this Shipping Policy periodically to stay informed of any updates.

Contact Us

If you have any questions regarding shipping, delivery, order tracking, or this Shipping Policy, please contact us:

Business Hours: Monday to Saturday: 11:00 AM – 8:00 PM (IST), Sunday: Closed

We aim to respond to shipping and delivery-related inquiries within 2–5 business days.

Final Acknowledgement

By placing an order through the Creative Muse Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

This Shipping Policy should be read together with our Terms & Conditions, Privacy Policy, Refund & Return Policy, and any other policies published on the Website.