Legal
Privacy Policy
Last Updated: 14/06/2026
Introduction
Welcome to Creative Muse ("Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share, and protect your personal data when you visit or use our website, mobile website, customer portal, or any related online services (collectively referred to as the "Website").
By accessing or using our Website, creating an account, placing an order, subscribing to our newsletter, or interacting with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue the use of our Website immediately.
This Privacy Policy applies to all visitors, registered users, customers, suppliers, vendors, business partners, affiliates, and any individual who interacts with our Website.
Definitions
For the purposes of this Privacy Policy:
- Account means a registered profile created by a customer on our Website.
- Personal Information means any information that identifies or can reasonably identify an individual directly or indirectly.
- Sensitive Personal Information refers to information requiring enhanced protection under applicable laws.
- Processing means collecting, recording, organizing, storing, modifying, retrieving, consulting, using, transmitting, deleting, or otherwise handling personal information.
- Cookies are small data files placed on your browser or device that help improve your browsing experience.
- Website means the Creative Muse online platform including all associated pages, mobile versions, APIs, customer dashboards, and future applications.
- User, Customer, You, and Your refer to anyone using our Website.
Information We Collect
Depending on how you interact with our Website, we may collect different categories of information.
A. Personal Identification Information
When you create an account or place an order, we may collect:
- Full Name
- Email Address
- Mobile Number
- Alternate Contact Number
- Billing Address
- Shipping Address
- City
- State
- Country
- Postal Code
- Company Name (if applicable)
- GST Number (if applicable)
- Date of Birth (optional)
- Gender (optional)
B. Account Information
When you register for an account, we may collect:
- Username
- Login Credentials
- Encrypted Password
- Google Sign-In Information
- Account Preferences
- Wishlist
- Saved Addresses
- Saved Payment Preferences
- Shopping Cart Data
- Purchase History
- Order History
Passwords are securely encrypted and are never stored in plain text.
C. Order Information
Whenever you purchase products, we collect:
- Products Ordered
- Quantity
- Product Variants
- Order Number
- Invoice Information
- Order Status
- Shipping Method
- Courier Details
- Tracking Information
- Delivery Confirmation
- Return Requests
- Refund Requests
- Exchange Requests
D. Payment Information
Payments may be processed through secure third-party payment gateways. Depending on your selected payment method, we may collect:
- Payment Method
- Transaction ID
- Payment Status
- Payment Timestamp
- Partial Payment Information
We do not store your complete debit card, credit card, CVV, UPI PIN, internet banking passwords, or other highly sensitive financial credentials on our servers.
E. Communication Information
Whenever you contact us, we may collect:
- Emails
- Contact Form Messages
- Customer Support Requests
- Live Chat Conversations
- WhatsApp Communications
- Phone Call Records (where legally permitted)
- Feedback
- Survey Responses
- Product Reviews
Information Automatically Collected
Whenever you browse our Website, certain information is automatically collected. This may include:
- IP Address
- Browser Type
- Browser Version
- Operating System
- Device Information
- Screen Resolution
- Device Identifier
- Language Preference
- Time Zone
- Referral URL
- Pages Visited
- Time Spent on Pages
- Clickstream Data
- Scroll Activity
- Session Duration
- Exit Pages
- Download Activity
- Search Queries
- Shopping Behaviour
Google Sign-In and Authentication
Our Website may allow users to create an account or log in using Google OAuth. If you choose to sign in with Google, we may receive limited profile information authorized by you, such as:
- Name
- Email Address
- Profile Picture
- Google Account Identifier
We do not access your Gmail, Google Drive, Calendar, Contacts, or any other Google data unless you explicitly authorize such access for a specific feature.
How We Collect Information
We collect information through multiple methods, including but not limited to:
- Account Registration
- Product Purchases
- Checkout Forms
- Newsletter Subscription
- Contact Forms
- Live Chat
- Customer Support
- Product Reviews
- Wishlist Features
- Cart Activities
- Cookies
- Analytics Tools
- Marketing Campaigns
- Social Media Interactions
- Google Login
- Promotional Events
- Surveys
- Giveaways
- Referral Programs
Purpose of Collecting Information
We collect personal information to:
- Process customer orders
- Deliver purchased products
- Provide customer support
- Improve website performance
- Personalize shopping experiences
- Recommend relevant products
- Detect fraudulent activities
- Prevent unauthorized access
- Maintain customer accounts
- Send order confirmations
- Process returns and refunds
- Improve customer satisfaction
- Conduct internal analytics
- Comply with legal obligations
- Resolve disputes
- Enforce our Terms and Conditions
- Improve security measures
- Communicate important service updates
How We Use Your Information
We use the information collected for legitimate business purposes, including but not limited to:
- Processing and fulfilling customer orders.
- Managing your account and profile.
- Providing customer support and responding to inquiries.
- Processing payments and refunds.
- Delivering products to your specified address.
- Sending order confirmations, invoices, and shipping updates.
- Personalizing your shopping experience.
- Displaying relevant products and recommendations.
- Improving website functionality and performance.
- Conducting internal research and analytics.
- Preventing fraudulent transactions and unauthorized activities.
- Verifying customer identity where required.
- Managing promotional offers, discounts, and loyalty programs.
- Sending newsletters and marketing communications (where consent is provided).
- Improving customer service based on feedback.
- Detecting bugs, technical issues, and security vulnerabilities.
- Complying with applicable legal obligations.
- Enforcing our Terms & Conditions and other policies.
Third-Party Services
Our Website may integrate with various third-party services, including but not limited to:
- Google Analytics
- Google Sign-In (OAuth)
- Google Tag Manager
- Meta Pixel
- Payment Gateway Providers
- Shipping Aggregators
- Email Marketing Platforms
- Cloud Storage Providers
- CDN Providers
- Live Chat Services
These services operate under their own privacy policies, and we encourage you to review them before using their services.
Data Security
Protecting your information is one of our highest priorities. We implement appropriate administrative, technical, and physical safeguards, including:
- SSL/TLS encryption.
- Secure servers.
- Firewall protection.
- Database encryption where applicable.
- Encrypted passwords.
- Role-based access control.
- Multi-factor authentication for administrators (where enabled).
- Regular security monitoring.
- Malware scanning.
- Security updates and patches.
- Limited employee access to customer information.
- Secure backup procedures.
- Audit logging and monitoring.
While we strive to protect your information using commercially reasonable security practices, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete transactions.
- Provide customer support.
- Comply with legal obligations.
- Resolve disputes.
- Prevent fraud.
- Enforce agreements.
- Maintain accounting and tax records.
- Improve our services.
When information is no longer required, it will be securely deleted, anonymized, or archived as permitted by applicable laws.
International Data Transfers
Depending on the services used by our Website, your information may be transferred to and processed on servers located outside your country of residence.
By using our Website, you acknowledge and consent to such transfers where permitted by applicable law. We take reasonable steps to ensure that transferred information remains protected through contractual, technical, and organizational safeguards.
Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Update your account information.
- Delete your personal data.
- Restrict or object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal data.
- Request data portability where applicable.
- Lodge a complaint with an appropriate regulatory authority.
Requests may be subject to identity verification and applicable legal limitations.
Children's Privacy
Our Website is intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction.
We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.
If we become aware that personal information has been collected from a child in violation of applicable laws, we will take reasonable steps to delete such information promptly.
Marketing Communications
With your consent, we may send:
- Promotional emails.
- Product launch announcements.
- Special offers.
- Festival discounts.
- Loyalty program updates.
- Cart reminders.
- Wishlist reminders.
- Order follow-ups.
- Customer satisfaction surveys.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us directly.
Compliance with Applicable Laws
We endeavor to process personal information in accordance with applicable privacy and data protection laws, which may include, where relevant:
- Digital Personal Data Protection Act, 2023 (India).
- Information Technology Act, 2000 (India).
- General Data Protection Regulation (GDPR).
- California Consumer Privacy Act (CCPA/CPRA).
- Other applicable privacy regulations based on your location.
Nothing in this Privacy Policy shall limit any statutory rights available to you under applicable law.
Changes to This Privacy Policy
We reserve the right to modify, update, or revise this Privacy Policy at any time without prior notice.
Changes become effective immediately upon publication on the Website unless otherwise required by law.
Your continued use of the Website after any changes constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this page periodically to remain informed about our privacy practices.
Contact Us
If you have any questions, concerns, requests regarding your personal information, or wish to exercise your privacy rights, please contact us using the details below:
Creative MuseGF-3/4, Vidhi Square Complex,
BPC Road, Next to Govardhan Nathji Haveli,
Laxmi Colony, Anand Nagar, Haripura,
Vadodara, Gujarat – 390020, India
Phone: +91 90337 79867
Email: support@creativemusee.com
Website: https://creativemusee.com
Business Hours: Monday to Saturday: 11:00 AM – 8:00 PM (IST), Sunday: Closed
We will make reasonable efforts to respond to your inquiries within 2–5 business days.
If your request relates to access, correction, deletion, or other rights concerning your personal information, we may request additional information to verify your identity before processing your request.
Disclaimer
While we make every reasonable effort to protect your personal information and maintain accurate records, we do not warrant that our Website will always be free from interruptions, cyber threats, unauthorized access, or technical failures.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages arising from unauthorized access, data breaches caused by third parties, force majeure events, or circumstances beyond our reasonable control.
Final Acknowledgement
By accessing and using this Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.